FAQ's

Where are you based? - In the UK

Where are your perfumes made? - they are made in the UK using the best fragrance oils from the top European fragrance houses.

What is a Designer Inspired Fragrance? - Our designer-inspired perfumes are crafted with precision to offer you a scent that rivals high-end brands at a fraction of the cost. We’ve curated a range of the best 'inspired by' perfumes that offer exceptional value for money. Get the luxury experience without the designer price.

Are your perfumes long lasting? - Our fragrances are Eau de Parfum and contain a minimum 15% of perfume oil. This is a popular choice with both perfume brands and customers because the longevity is generally around 8 hours. In addition, because we only use the best ingredients, our fragrances have excellent longevity.

Are your products vegan friendly and cruelty free? - All our products are Vegan friendly and cruelty free.

How long will it take to receive my order? - Orders are typically dispatched within 1–2 business days. After they have been dispatched, they generally take 2-3 business days to arrive.

How much does shipping cost? - All orders over £50.00 are free. Below that the cost is £4.50. All orders are trackable.

What is your return process?

Email contact@scentid.co.uk to start the return process.

We accept perfumes back within 30 days for a refund or exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you.

Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at contact@scentid.co.uk for further details.

For exchanges, we can only offer this once per order.  

Any free items received in a promotion cannot be returned for a refund or exchange. If a free item was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free item, you will need to return the free item with the other items being returned. If the free item is not returned, the full retail value of the item will be deducted from your refund. The free item must be returned unused.

We do not cover the cost for return shipping.